LoomCiela quilted sofa covers are made after an order is placed. Production may begin quickly, so change and cancellation requests must be sent as soon as possible.
The 6-hour request window
Email contact@loomciela.com within 6 hours after placing the order. Include the order number, the email address used at checkout, and the exact change requested.
Changes we can review
- Correcting the shipping address
- Changing the selected cover size
- Correcting contact information
- Requesting cancellation of the order
We will make a reasonable effort to help, but a change or cancellation cannot be guaranteed after production or fulfillment begins.
After production begins
If the order can no longer be changed or canceled, wait for delivery and contact customer care about the available return options. Eligible covers may be returned free within 30 days after delivery under our Return and Refund Policy.
Address corrections after shipment
Once a package is in carrier possession, LoomCiela cannot guarantee that the delivery address can be changed. Contact the carrier using the tracking number, then email customer care if further help is needed.
If LoomCiela cancels an order
An order may be canceled because of payment failure, suspected fraud, an unavailable production option, a pricing error, a technical problem, or inability to deliver. If LoomCiela cancels a paid order, the affected payment will be refunded to the original payment method.