Plan your order
Useful answers before and after checkout
Start with the stage you are in: choosing a product, waiting for delivery, or arranging a return.
Choosing a quilted sofa cover
What is a quilted sofa cover?
It is a flexible quilted layer that rests over the seat, back, and selected sides of a chair or sofa. It helps protect everyday seating and changes the look of the room without replacing the furniture.
Is it a fitted slipcover?
No. LoomCiela covers lay over the furniture and can be adjusted or tucked into the seat gap. They are not custom upholstery and are not cut for a specific furniture model. Coverage and drape vary with the shape, depth, and cushion design of the furniture.
Which size should I order?
Measure the width and depth of the area you want to cover, then compare those measurements with the size shown on the product page. Our current options are Armchair 72 x 76 in, Recliner 82 x 72 in, Loveseat 94 x 76 in, Sofa 114 x 76 in, and Oversized 126 x 76 in. If you are between sizes and want more side coverage, the larger option is usually the better starting point.
What materials are used?
Materials and construction are listed on each product page. The current LoomCiela quilted sofa cover uses a cotton and polyester blend with a quilted surface and non-slip backing. Follow the care label supplied with the item.
Production and shipping
Are covers kept in stock?
LoomCiela covers are made after an order is placed. Production and order processing normally take 4 to 6 business days.
Where is my cover produced?
Our production partners are located in China and Vietnam. The cover ships from the country where the selected design and size are made.
Which destinations do you serve?
We currently ship to residential and business addresses within the United States.
What will shipping cost?
Standard shipping is $4.95 when the merchandise subtotal is below $120. Standard shipping is free when the merchandise subtotal is $120 or more. The threshold is calculated after discounts and before applicable taxes.
When should the package arrive?
Transit normally takes 7 to 11 business days after production. Including the 4 to 6 business day production period, the usual total estimate is 11 to 17 business days from order acceptance.
Will I have to pay customs charges at delivery?
No additional customs payment is expected from customers in the United States when the package arrives.
Why is my tracking link not showing movement?
A label may be created before the carrier records its first scan. Allow up to 72 hours after the shipping confirmation email for the first tracking event to appear.
Changes, returns, and support
Can I correct an address or cancel?
Email contact@loomciela.com within 6 hours of placing the order. Include the order number and the requested change. We will try to help, but a change cannot be guaranteed once production has started.
How do I begin a return?
Email us before sending the cover. Eligible physical products may be returned free within 30 days after delivery. An approved return includes instructions and a prepaid label. LoomCiela does not charge a restocking fee.
How can I reach customer care?
Email contact@loomciela.com or call +1 505-234-6818. Support hours are 9:30 AM to 5:00 PM PT, Monday through Sunday.
For complete conditions, review the Shipping Policy and Return and Refund Policy.